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Governed AI agents, worked out in public.

Guides, answers, playbooks and explainers on AI agents that act: what they may do, how that is proven, and how it stands up to a regulator. Written for any market.

The agentic operating system · Guide · 5 minThe governed agentic operating system, explained.

An agentic operating system is the layer between your models and your business that decides what each agent may do, enforces that decision at the moment it acts, and keeps the record.

Banking and fintech · Guide · 5 minAI agents in banking: what they may and may not do.

In a bank, an AI agent can read, draft and carry out routine servicing work.

Customer support · Guide · 4 minThe AI support agent that knows when to say no.

A customer support agent is judged less by how many conversations it closes than by what it refuses to promise.

Finance teams · Guide · 4 minAI agents for finance: books you can audit.

A finance agent is worth deploying when every figure it produces traces to an entry and every payment above your working ceiling stops with a person.

Compliance · Guide · 4 minAI compliance agents: second line, never the last word.

A compliance agent prepares the evidence and the finding, cites the rule behind it, and hands the decision to a person.

Agentic operations · Guide · 4 minDeploying an AI agent: train, shadow, certify, widen.

A governed agent goes live narrow and widens on evidence.

Regulation and standards · Guide · 4 minAI agent regulation, mapped to controls.

No law yet regulates AI agents as such.

Agent governance · Guide · 4 minAgent governance is a bound, not a model.

Every serious conversation about agent risk eventually arrives at the same place: not what the model can do, but what it is permitted to do, who decided that, and whether the decision is enforced anywhere other than a policy document.

Agent certification · Article · 2 minQualification, not training.

We never update weights for a customer. Here is what we change instead, and why it is the better lever.

Agent certification · Guide · 3 minWhat it means to certify an agent.

A certificate is not a score, a badge or a vendor claim. It is a depth, per capability, with an expiry date — earned against your own filed outcomes and read by the system at the moment the agent tries to act.

Agent governance · Article · 3 minAn eval score is not a bound.

Everyone has evaluations now. Almost nobody has wired the score to anything that can stop an action.

Regulated autonomy · Guide · 3 minAutonomy in regulated industries is a question about reversal.

“How autonomous should the agent be?” is the wrong question and it produces a policy nobody can enforce. The answerable version is narrower: which of these actions cannot be undone, and by whom.

Agent governance · Article · 3 minThe minimum chain, explained.

Five bounds apply at once. The effective authority is the smallest, and naming which one is most of the job.

Agent governance · Article · 3 minAllowed, held, refused, withheld.

Two states are not enough. One step short and refused on purpose look identical in most systems, and they are not the same.

Regulated autonomy · Article · 2 minIrreversibility in payments.

Three rails, three answers. The one where reversal is easy is the one where refusing it matters most.

Agent governance · Article · 3 minWhy your accountant has no WhatsApp.

The objection is that role scope looks over-restrictive. The reason it exists is not about trust.

Agent governance · Article · 2 minThe uneventful case is the common one.

Governance that only appears when something breaks is governance nobody believes is running.