Complaints
Pryme Intelligence takes complaints seriously. This page explains how to raise a complaint, how quickly we will respond, and the escalation routes available if you remain dissatisfied.
How to raise a complaint
Email support@prymeintelligence.com with the subject line Complaint. Include your name, organisation, the product or service involved, the date the issue arose, and the outcome you are seeking.
If your complaint relates to information security, you can also copy security@prymeintelligence.com.
What happens next
- We aim to acknowledge complaints within 5 business days.
- We may ask for supporting information so we can investigate fairly and accurately.
- We aim to issue a final response within 8 weeks, or sooner where possible.
- If we need more time, we will explain why and tell you when to expect an update.
Regulatory and privacy escalation
If your complaint concerns personal data or privacy rights, you may also have the right to complain to your local data-protection authority. For users in the United Kingdom, this includes the Information Commissioner’s Office (ICO).
If a complaint relates to a regulated financial-services activity, any applicable sector-specific dispute or ombudsman process will depend on the service used, the jurisdiction involved, and your eligibility under local rules.
Related policies
You can also review our broader legal and data-handling commitments in Privacy Policy and Terms & Policies.