Privacy Policy
A global privacy notice for Pryme Intelligence users, customers, and connected services, written clearly and structured for trust, security, and AI-ready operations.
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The sections below contain Pryme Intelligence’s privacy policy content. This page is designed to be usable as a dedicated web page and exportable into a PDF with the same structure.
Overview
Pryme Intelligence is committed to protecting your privacy and handling personal data in a transparent, secure, and lawful manner. This Privacy Policy explains how Pryme Intelligence collects, uses, stores, shares, and protects personal data across our products, platforms, websites, applications, APIs, and services.
This policy is designed to apply globally, including in the United Kingdom, Nigeria, and other jurisdictions where Pryme Intelligence operates or provides services.
Who This Policy Applies To
- Retail Customers: Individuals using Pryme Intelligence personal accounts or consumer financial services.
- Business Customers: Businesses and their directors, officers, employees, authorised users, and representatives using Pryme Intelligence Business products.
- Agentic-Only Users: Individuals or organisations using Pryme Intelligence’s AI / Agentic services without opening a Pryme Intelligence financial account.
- Website Visitors & Support Contacts: Anyone visiting Pryme Intelligence websites or contacting Pryme Intelligence for enquiries or support.
Not all sections apply equally to all users. Where relevant, we explain how processing differs by customer type.
Definitions
- Personal Data: Information relating to an identified or identifiable individual.
- Processing: Any operation performed on data (collection, use, storage, disclosure, deletion).
- Agentic Services: Pryme Intelligence’s AI-powered or automated services.
- You: Any person whose personal data is processed under this policy.
Data Controller
Pryme Intelligence Ltd is the primary data controller for personal data processed under this Privacy Policy. This notice is intended to support obligations under the UK GDPR, the EU GDPR, and other applicable privacy and consumer-protection laws. Where services are delivered locally, affiliated Pryme Intelligence entities may process data to provide regulated or local services. Pryme Intelligence may process data across borders using secure infrastructure and appropriate safeguards.
For privacy enquiries, rights requests, or complaints, contact our privacy team and Data Protection Lead at support@prymeintelligence.com.
Our Privacy Principles
- Lawfulness, fairness, and transparency
- Purpose limitation
- Data minimisation
- Accuracy
- Storage limitation
- Security & confidentiality
- Accountability
These principles apply across all Pryme Intelligence services, including financial products and AI-powered tools.
Personal Data We Collect
- Identity & KYC data (name, DOB, ID documents)
- Contact details
- Financial data (accounts, balances, transactions)
- Device & usage data
- Support communications
- Company details (registration, directors)
- Business KYB data
- Authorised users and roles
- Transaction & account data
- Operational logs and communications
- Name, email, organisation (if provided)
- Prompts, instructions, configurations
- Uploaded docs / connected data sources
- Usage metadata and logs
Automatically Collected Data
We may automatically collect technical and usage data such as IP address, browser type, device information, log and performance signals, and cookie-related identifiers to keep services reliable, secure, and measurable.
How We Use Personal Data
Not all purposes apply to all customer types.
Legal Basis for Processing
Where UK GDPR, EU GDPR, or similar laws apply, Pryme Intelligence relies on one or more lawful bases depending on the processing activity, the service used, and the relationship we have with you.
- Performance of a contract
- Compliance with legal or regulatory obligations
- Legitimate business interests
- Consent (especially for optional Agentic features, marketing, and integrations)
Where consent is required, it can be withdrawn at any time.
AI, Agentic Services & Automated Processing
- Agents process inputs you provide to generate outputs and actions.
- Some processing may be automated or assisted, with safeguards where required.
- Human oversight is applied for high-risk actions where applicable.
- Customer data is logically isolated with tenant-aware access controls.
- Pryme Intelligence does not train general AI models on customer-specific data without permission.
You remain responsible for decisions made using Agentic outputs.
International Data Transfers
Your data may be processed outside your country of residence. Where this occurs, Pryme Intelligence uses appropriate safeguards such as contractual protections, adequacy decisions, Standard Contractual Clauses or equivalent transfer mechanisms, and technical security controls including encryption.
Data Retention
We retain personal data only for as long as necessary to provide services, meet legal and regulatory obligations, resolve disputes, and enforce agreements. Retention varies by data type and service. Data is securely deleted or anonymised when no longer required.
Your Rights
Subject to applicable laws, you may have rights to access, correct, delete, restrict, object, request portability, and withdraw consent. To exercise your rights, contact support@prymeintelligence.com.
Depending on your jurisdiction, these rights may include the right to erasure, the right to object to certain processing, and California privacy rights under the CCPA or CPRA, including the right to know, delete, and correct certain information we hold.
Security Measures
- Encryption in transit and at rest
- Role-based access controls and authentication
- Monitoring, logging, and audit trails
- Secure development practices
- Incident response and continuous improvement
Third-Party Links and Integrations
Pryme Intelligence services may include links or integrations with third-party platforms. Pryme Intelligence is not responsible for the privacy practices of those third parties. Review their policies before connecting services.
Children’s Data
Pryme Intelligence services are not intended for children. We do not knowingly collect personal data from minors.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via our website or services, and the “Last Updated” date will be revised.
Contact and Complaints
For privacy enquiries, requests, or complaints, contact support@prymeintelligence.com. You may also have the right to lodge a complaint with your local data-protection authority, where applicable. In the United Kingdom, this includes the Information Commissioner’s Office (ICO).