Move smarter.Track everything.
Logistics AI built for visibility, customs, claims, and Scope 3.
Pryme Intelligence gives logistics organisations governed AI agents that clear track-and-trace queries, coordinate multi-modal exceptions, draft customs documentation, handle claims, surface capacity gaps before peak, and draft Scope 3 emissions reporting from carrier data - wired to the TMS, WMS, visibility, and customs-broker stack you already run. Pryme Intelligence sits above SAP TM, Manhattan, project44, and FourKites instead of fighting them.
You do not need another visibility dashboard that stops at the signal.
You need one governed layer that drafts the customs pack, the claim, the rebook, the customer update, and the Scope 3 evidence after the signal lands.
AI above the TMS and visibility stack
Pryme Intelligence sits above SAP TM, Manhattan, project44, FourKites, and the rest of the logistics stack you already assembled instead of trying to replace it.
Track-and-trace is not the whole job
Visibility is table stakes. Pryme Intelligence drafts the rebook, the customs document, the claim, and the customer comms that usually follow the signal.
Scope 3 becomes an operating workflow
Carrier carbon data is messy and increasingly unavoidable. Pryme Intelligence turns Scope 3 evidence into a governed reporting workflow instead of an annual scramble.
Plan → Move → Track → Defend.
That is the logistics operating loop Pryme Intelligence serves across planning, shipment movement, visibility, and evidence.
Plan
Capacity planning, demand-to-supply matching, carrier cycles, and mode choices move through one governed planning layer before peak exposes the gaps.
Move
Shipment exceptions, warehouse coordination, and customer or carrier servicing run from one Workspace across road, rail, sea, and air.
Track
Continuous monitoring, ETA shifts, delay detection, customs prep, and proactive customer communications happen before the consignee asks what went wrong.
Defend
Claims evidence, customs documentation, carrier disputes, and Scope 3 reporting draft continuously with the approval path and audit trail already attached.
One Workspace across 3PL, forwarding, retail supply chain, parcel, ocean, air, and warehouse operations.
Logistics organisations do not buy AI by one mode or one trade lane forever. They buy it across visibility, customs, customer service, claims, and reporting.
Two pre-trained agents. Five blueprints ready to deploy. Two with enterprise setup.
These are the logistics agents an operations, customs, claims, and sustainability buying committee can actually understand and stage.
Customer & Carrier Servicing Agent
Handles the highest-volume track-and-trace, delay, ETA, and shipment-support questions in one governed logistics service layer.
- Answers shipment status, ETA changes, and handoff questions with live visibility and TMS context already attached.
- Drafts proactive customer and carrier communications before the backlog compounds.
- Keeps rebook, claims, and customs-sensitive paths inside the approval model you set.
Shipment Tracking Agent
Monitors the shipment lifecycle continuously, surfaces ETA changes and exceptions, and packages the right context before operations or the customer need to ask.
- Watches modal handoffs and surfaces delay or failure patterns earlier.
- Drafts the next customer-facing update and the operator action pack from the same event stream.
- Turns passive visibility into a governed action path instead of another dashboard no one watches.
The workflow pages your logistics team reuses.
Logistics organisations adopt Pryme Intelligence one team at a time, but the same Workspace spans finance, compliance, support, reporting, operations, sales, marketing, and HR from the same governed layer.
Financial Operations
Carrier settlements, reconciliation, and logistics finance workflows.
Compliance & Risk
Trade compliance, policy routing, and dispute evidence handling.
Customer Support
Customer service and shipment communication across logistics flows.
Reporting & Analytics
Operational reporting, visibility packs, and sustainability evidence.
Operations
Exception handling, cross-team coordination, and resilience workflows.
Sales & Growth
Commercial demand follow-through and key-account support.
Marketing & Content
Brand-safe customer messaging and launch communications.
HR & Admin
Internal service and people operations in the same Workspace.
Why Pryme Intelligence instead of another visibility vendor, suite add-on, or customs-only point tool.
The strongest wedge here is visibility plus governed action plus continuous Scope 3 evidence, not another logistics dashboard that stops short of the work.
Built for the leaders who own the shipment, the customer promise, and the reporting burden.
That is the actual buying committee: supply chain, logistics operations, customer service, and sustainability.
Chief Supply Chain Officer
You need end-to-end visibility, lower cost-to-serve, and continuous Scope 3 evidence without adding another vendor that only solves one part of the network.
VP Logistics / Operations
You need carrier costs managed, damage and delay loops tightened, and multi-modal coordination handled by a system that can act, not just show you the dashboard.
Head of Customer Service
You need track-and-trace deflection up, claims cycle time down, and the service team focused on the cases that still need humans.
Chief Sustainability Officer
You need Scope 3 evidence from carrier data drafted continuously instead of assembled in a reporting panic before CSRD, SECR, CDP, or SBTi cycles.
What changes in the first quarter.
The goal is lower service drag, faster exception handling, better evidence, and less supplier and reporting chaos, not another tool your operators have to babysit.
Questions logistics leaders ask first.
Authority on rebooks and filings, customs compliance, data residency, stack integration, and the adoption path decide whether this becomes a real network conversation.
Can a Pryme Intelligence agent rebook a shipment, file a customs declaration, settle a claim, or send customer communications without human approval?
No. Rebooking, customs filing, claim settlement, and sensitive customer communications are permissions you grant, not defaults. Each sensitive action routes through the named operator, customs officer, claims owner, or service lead you already rely on.
How does Pryme Intelligence handle customs compliance, sanctions screening, and tariff classification support?
The customs workflow can screen shippers, consignees, and related entities against sanctions lists, draft classification support and filing packages, and route the final decision to the named customs or trade-compliance owner. Sanctions hits block instead of clearing automatically.
Where does our shipment, customer, and carrier data live?
Inside your tenant-isolated Pryme Intelligence Workspace with encryption in transit and at rest and region-scoped deployment options. The Workspace keeps customer, shipper, consignee, and carrier data governed under the residency and access rules you need to enforce.
Does Pryme Intelligence integrate with our TMS, WMS, and visibility stack?
Yes. The page assumes you keep the systems you already run. Pryme Intelligence sits above TMS, WMS, visibility, customs, and carrier connectivity rather than trying to replace them.
How is this different from a visibility platform or a TMS or WMS add-on?
Visibility platforms mainly surface the signal. Pryme Intelligence packages the response, coordinates the next action, drafts the claims and customs flow, and carries the same Workspace into operations, finance, reporting, and people teams.
Can we start with one trade lane, one customer, or one workflow first and expand?
Yes. Most organisations start with one bounded wedge such as customer and carrier servicing, customs drafting for one lane, claims for one dispute category, or tracking for one mode, then expand inside the same Workspace and governance layer.
Bring a real logistics workflow.
We will show you what Pryme Intelligence does with it.
Bring a claims backlog, customs flow, track-and-trace queue, or Scope 3 reporting path you actually run. We will show you a governed logistics agent on it live and walk through the evidence trail it produces.