Solutions · Banking
Serve faster.Pass the audit.
Banking AI your regulator can read.
Pryme Intelligence gives banks governed AI agents that serve customers in your brand voice, clear the financial crime queue under MLRO sign-off, run KYC and complaint triage against regulatory deadlines, draft reporting from your core systems, and never execute a payment, account change, or customer communication without your approver.
Banks do not need another AI pilot.
They need AI that survives model risk, TPRM, internal audit, and the next FCA, PRA, OCC, or ECB review. Pryme Intelligence gives banks a governed agent layer above the systems they already run, so servicing, compliance, reporting, and operations can scale without scaling headcount or multiplying vendor risk.
AI that ships in a bank
Pryme Intelligence is built to clear model-risk, security review, and production governance instead of stopping at pilot stage.
One Workspace across the bank
Servicing, KYC, AML, complaints, operations, and reporting run in one governed environment instead of separate point-AI tools.
Examiner-defensible by design
Every action is logged, attributable, exportable, and mapped to the controls framework the bank already runs.
Onboard → Serve → Comply → Defend.
The same pattern works across retail, commercial, wealth, lending, operations, and financial crime: onboard cleaner, serve faster, keep approvals inside policy, and defend every action with evidence.
Onboard
Pryme Intelligence runs KYC, account opening, KYB, and onboarding triage across retail, commercial, and wealth. Identity evidence, sanctions checks, document gaps, and risk-rating drafts are assembled before a human reviews the case.
Serve
Pryme Intelligence handles tier-one servicing across web, app, branch, and contact centre in your brand voice. Card disputes, complaint intake, policy questions, and relationship-manager prep are routed with full account context.
Comply
Pryme Intelligence clears AML, sanctions, complaint, and periodic-review queues with the right investigator or approver in the loop. It drafts reports, assembles evidence, and keeps the Three Lines of Defence intact.
Defend
Every read, draft, approval, escalation, and action is logged with customer, policy, data source, approver, timestamp, and affected system so Internal Audit and examiners can read the same trail directly.
One Workspace across retail, commercial, wealth, lending, and the back office.
Banks do not buy AI by isolated workflow. They buy it across lines of business, risk, operations, and controls. Pryme Intelligence runs the same governed agent layer across the bank.
Governed agents for servicing, KYC, complaints, financial crime, and reporting.
Banks already have workflow fragmentation. This page should not add catalogue theatre. These are the high-leverage governed agents a bank buyer immediately understands.
Banking Servicing Agent
Handles tier-one account servicing in your brand voice across web, app, branch, and contact centre, while routing sensitive actions to the named human approver.
- Answers routine servicing questions with account and policy context already attached.
- Routes disputes, complaints, and vulnerable-customer signals against your existing escalation path.
- Drafts customer communications without letting unsupervised messages leave the bank.
KYC / CDD Refresh Agent
Runs periodic-review prep, gathers missing evidence, drafts the risk view, flags document gaps, and routes judgement calls to the named compliance owner.
- Assembles the review pack from your onboarding, document, and screening systems.
- Flags missing evidence before the file reaches the reviewer.
- Keeps every escalation tied to the same immutable trail used by audit and compliance.
The workflow pages your banking team reuses.
Pryme Intelligence’s banking story is built on the workflow surfaces already live across the site. Banks reuse them inside one Workspace instead of buying separate products for each queue.
Financial Operations
Reconciliations, treasury-adjacent controls, and month-end banking ops.
Compliance & Risk
AML, sanctions, complaints, regulatory responses, and case review.
Reporting & Analytics
Management reporting, regulator packs, and board-ready MI.
Customer Support
Omnichannel servicing, dispute intake, and escalation routing.
Operations
Exception management, handoffs, resilience workflows, and operational controls.
Sales & Growth
Commercial banking pipeline support and relationship-manager preparation.
Marketing & Content
Compliant campaign and customer-communications drafting.
HR & Admin
Internal people operations in the same governed Workspace.
Examiner-defensible by design.
Pryme Intelligence is built for the controls environment banks already operate. Tenant isolation, encryption, region-scoped deployment, model-risk evidence, approval routing, immutable logs, and TPRM-ready documentation are part of the product surface.
Tenant-isolated Workspace with region-scoped deployment for UK, EU, and US banking requirements
Sub-processor disclosure and TPRM-ready vendor material built for bank review cycles
Approval engine mapped to delegation of authority and segregation-of-duties requirements
Immutable, queryable, exportable audit trail that Internal Audit and regulators can sample directly
Aligned to the frameworks banking teams actually answer to.
Why Pryme Intelligence instead of another banking AI tool or consultancy build.
Banks already have point solutions, add-ons, pilots, and one-off builds. The missing layer is governed execution across the bank.
Examiner readiness as a continuous output of the work — not a six-week project before every visit.
Built for the leaders who have to sign, defend, and operate it.
COO
Scale the bank without scaling operational drag, fragmented tooling, or manual queue-clearing across service and back-office teams.
Chief Compliance Officer / MLRO
Clear the queue, preserve sign-off discipline, and keep every investigation, complaint, and escalation tied to evidence.
CRO
Keep AI inside model governance, not outside it, and preserve a bank-readable trail of what was suggested, approved, and executed.
CIO / CTO
Avoid another silo in the TPRM stack. Run servicing, compliance, reporting, and ops agents in one tenant-isolated Workspace.
What changes in the first quarter.
Directional targets for the first 90 days. Bring one real banking workflow to a walkthrough and Pryme Intelligence can model the lift on your own queue.
Bring a real banking workflow.We'll show you what Pryme Intelligence does with it.
Pick one workflow you already run — KYC backlog, complaint queue, AML alert load, servicing inconsistency, or regulatory reporting prep. We’ll show you a governed Pryme Intelligence agent on it live, with the audit trail your bank would need to defend it.
Questions bank buyers ask first.
Can a Pryme Intelligence agent process a payment, change an account, or resolve a complaint without approval?
No. Those are permissions you grant, not defaults. Sensitive actions stay approval-gated under the named human approver and policy thresholds you configure.
How does Pryme Intelligence fit model risk management?
Pryme Intelligence keeps model use inside a governed runtime with approval traceability, evidence, and exportable logs, so model-risk and internal-review teams can inspect how the bank is actually using agents in production.
Where does customer data live?
Inside your Pryme Intelligence Workspace, isolated per tenant and encrypted in transit and at rest, with region-scoped deployment options set during onboarding.
Does Pryme Intelligence support bank TPRM review?
Yes. The product is designed to support TPRM with one governed Workspace, clear sub-processor disclosure, security posture material, and exportable evidence of runtime control.
Can Pryme Intelligence support vulnerable-customer detection under Consumer Duty?
Yes. Pryme Intelligence can route servicing and complaint workflows with vulnerable-customer signals, policy references, and approval paths attached so the bank keeps both pace and control.
Does Pryme Intelligence integrate with core banking and financial-crime systems?
Yes. Pryme Intelligence is designed to sit above the systems banks already use — core banking, CRM, case management, payments, reporting, screening, and custom APIs — with one governance rail applied across them.
How is Pryme Intelligence different from a banking AI point solution?
Point tools solve one problem. Pryme Intelligence gives the bank one governed Workspace across servicing, compliance, reporting, and operations, so the next use case does not start with another vendor, another TPRM review, and another audit blind spot.